Frequently Asked Questions (FAQ)
Q.How long does it take to receive an order?We will ship in about 2 to 3 days from the date of order.
If you would like gift wrapping, it will be shipped within 5 business days .
[Estimated delivery time]
Courier: 1-3 days after shipment (excluding remote islands)
*Delivery services are closed on Saturdays, Sundays, and holidays.
*In the case of convenience store payment or bank transfer, shipment preparations will be made after payment is confirmed.
Q.I made a mistake with my address. Is it changeable?You can change the contents of your order before it is shipped .
Please contact us first.
If you wish to change the address after the shipment has been completed, please check the tracking number sent to you and contact the delivery company yourself .
Q.Do you offer gift wrapping?All products can be gift free.
If you wish, please order wrapping materials together from here .
If you wish to wrap multiple items in your order, please purchase the desired number of materials.
*In the case of wrapping, only courier service is available.
*It takes longer than usual to ship. note that.
Q.Can I return or exchange an item?Returns and exchanges are possible within 8 days from the arrival of the product.
・If there is no tag (tag sticker), we cannot accept it.
・We will bear the shipping fee for defective products.
・In the case of customer's convenience such as wrong image or wrong size, the customer will be responsible for the round-trip shipping fee .
・Please be sure to contact us in advance if you wish.
Q.If I place an additional order, can it be shipped together?Additional orders cannot be placed after the order has been confirmed.
For separate orders, shipping charges will be incurred for each, so please be sure to check before ordering .
Q. I have not received an order completion email.*Please double check that the email address you entered is correct.
Normally, after purchase, you will receive an email with the subject "Order Confirmation Email Order Number: ●●" .
Your order will be confirmed when you receive this email.
If you do not receive the email, please check your spam folder and remove it from the spam folder.
If you are using a Gmail, Yahoo! Mail, or hotmail email address and it does not arrive in your spam folder, please register our address email@example.com in your address book and contact us. Please contact us.
If you are using the e-mail address of a mobile phone company and the e-mail has not arrived in the spam folder, please set the specified reception as below.
How to change Softbank
Reference site > here
Log in to My SoftBank → Press [Email Settings] → Email Settings (SMS/MMS) [Set] → Press [Change] in Spam Block Settings → Click here for Individual Settings ] → Select [Settings for permission list] → Select [Set] in the usage settings and enter trunthyst.com after @ in the permission list → Press [Set] to complete the settings. increase.
How to change NTT Docomo
Reference site >here
Register firstname.lastname@example.org in the mail settings reception list or designated reception, or register trunthyst.com after @ in the domain designation reception, and the setting will be completed.
How to change au by KDDI
Reference site > here
Log in to auID → [E-mail menu] → [E-mail settings] → [Other settings] → Select the mail filter → Select [Register to reception list/set address book reception] in individual settings → Enter trunthyst.com after @ in the reception list, confirm that the reception list is enabled/disabled, and select [Change] to complete the setting.
If you have checked the above and still do not receive it, please contact us from the inquiry form.